General Principles

Mortgage ID maintains commitment to information confidentiality. The policy addresses privacy across www.mortgageid.co.uk, www.thatmortgageguy.co.uk, and related sites.

Online Services

Information Collection

The company requests detailed information when assisting with mortgage, loan, or insurance products for “research, security, identification and verification purposes.” Clients providing information about others must ensure proper consent.

Information Usage

During active product sourcing, Mortgage ID contacts clients to request clarifications or additional facts. After products go live, the company may contact clients “using the information provided – either by email, text (or other messages), telephone, post or electronically” to verify continued relevance.

Information may be used for research and statistical analysis to improve services. Data is shared with service providers and agents under confidentiality obligations. Information is retained “for as long as permitted for legitimate business purposes.”

Cookies

Details about cookie usage are available on the website’s cookies page.

Privacy Principles

Mortgage ID commits to safeguarding information through transparent practices, lawful collection, and secure disposal. The company trains staff on privacy obligations and maintains “appropriate physical and technological security measures.”

Public website areas don’t require personal information, though forms are available. Form-specific privacy details appear on relevant pages. Existing customers should contact the Data Protection Department at 02920 394400 with privacy questions.

Best Option Guarantee

Mortgage ID guarantees recommendations represent “the best option available to us on the day we research the market for you,” based on accurate client information provided.